CompTIA
JK0-801 · Question #397
After having difficulty printing, a user, Joe, informs a technician that the print server needs to be reset because there are a number of documents pending in the printer on the control panel. The…
The correct answer is D. Remove the paper jam from the printer and offer Joe some reference materials so he can be more. See the full explanation below for the reasoning.
Question
After having difficulty printing, a user, Joe, informs a technician that the print server needs to be reset because there are a number of documents pending in the printer on the control panel. The technician understands that the real solution is to clear a paper jam. Which of the following is the MOST appropriate response the technician should give Joe?
Options
- AInform Joe that there are print jobs piling up, but the cause is a paper jam, and a technician is fixing
- BTell Joe that he was incorrect about the print server, and ask him open-ended questions to see if
- CThank Joe for his help with solving the issue, and let him know that a technician is in the process
- DRemove the paper jam from the printer and offer Joe some reference materials so he can be more
How the community answered
(50 responses)- A16% (8)
- B10% (5)
- C4% (2)
- D70% (35)
Community Discussion
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