CompTIA
JK0-801 · Question #397
JK0-801 Question #397: Real Exam Question with Answer & Explanation
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Question
After having difficulty printing, a user, Joe, informs a technician that the print server needs to be reset because there are a number of documents pending in the printer on the control panel. The technician understands that the real solution is to clear a paper jam. Which of the following is the MOST appropriate response the technician should give Joe?
Options
- AInform Joe that there are print jobs piling up, but the cause is a paper jam, and a technician is fixing
- BTell Joe that he was incorrect about the print server, and ask him open-ended questions to see if
- CThank Joe for his help with solving the issue, and let him know that a technician is in the process
- DRemove the paper jam from the printer and offer Joe some reference materials so he can be more
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