CompTIA
JK0-801 · Question #398
A technician realizes the problem Ann, a customer, is having before she is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
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Hardware and network troubleshooting
Question
A technician realizes the problem Ann, a customer, is having before she is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
Options
- AContinue listening to Ann's explanation until she is finished then refer her to a website so she can
- BAsk Ann to repeat the problem and all the symptoms several times in order for the technician to verify
- CFinish listening to Ann's explanation without interrupting if it will not take an excessive amount of time.
- DPolitely tell Ann that the technician knows the proper solution and that no further explanation is necessary.
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Topics
#customer communication#active listening#professional behavior#soft skills