CompTIA
JK0-801 · Question #396
Which of the following would be the BEST response a technician should give a customer who inquires about how long it will take to repair their PC?
The correct answer is C. Based on the technician's assessment, give the customer an estimated time of completion. See the full explanation below for the reasoning.
Question
Which of the following would be the BEST response a technician should give a customer who inquires about how long it will take to repair their PC?
Options
- AThe technician should ask the customer when they would like the computer to be completed.
- BInform the customer that others will be helped first, but they will complete the repair as soon as possible.
- CBased on the technician's assessment, give the customer an estimated time of completion.
- DAsk the customer to check in with the technician daily, until all work is completed.
How the community answered
(21 responses)- A10% (2)
- B5% (1)
- C81% (17)
- D5% (1)
Community Discussion
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