CompTIA
JK0-801 · Question #395
Which of the following should a technician do FIRST after receiving a call from a customer asking for assistance?
The correct answer is A. Confirm the user and the associated issue. See the full explanation below for the reasoning.
Question
Which of the following should a technician do FIRST after receiving a call from a customer asking for assistance?
Options
- AConfirm the user and the associated issue.
- BConfirm the hardware make, model, and serial number.
- CEscalate the call to a supervisor.
- DAssign the appropriate status for the problem.
How the community answered
(46 responses)- A80% (37)
- B2% (1)
- C11% (5)
- D7% (3)
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