CompTIA
JK0-801 · Question #395
JK0-801 Question #395: Real Exam Question with Answer & Explanation
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Question
Which of the following should a technician do FIRST after receiving a call from a customer asking for assistance?
Options
- AConfirm the user and the associated issue.
- BConfirm the hardware make, model, and serial number.
- CEscalate the call to a supervisor.
- DAssign the appropriate status for the problem.
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