BCS-ISEB
ITILF2011 · Question #461
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
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Roles and responsibilities
Question
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
Options
- AThe process practitioner
- BThe process owner
- CThe service owner
- DThe process manager
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Topics
#process owner#process design#process metrics#sponsoring