BCS-ISEB
ITILF2011 · Question #461
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
The correct answer is B. The process owner. https://en.wikiversity.org/wiki/ITIL/Foundation/Service_Management/Processes_functions_and_ro
Roles and responsibilities
Question
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
Options
- AThe process practitioner
- BThe process owner
- CThe service owner
- DThe process manager
How the community answered
(26 responses)- A15% (4)
- B73% (19)
- C8% (2)
- D4% (1)
Explanation
https://en.wikiversity.org/wiki/ITIL/Foundation/Service_Management/Processes_functions_and_ro
Topics
#process owner#process design#process metrics#sponsoring
Community Discussion
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