BCS-ISEB
ITILF2011 · Question #460
ITILF2011 Question #460: Real Exam Question with Answer & Explanation
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Question
What BEST defines IT service management?
Options
- AAn organization supplying services to only external customers
- BThe customer of an IT service provider who defines and agrees the service targets
- CThe implementation and management of quality IT services that meet business needs
- DThe resources that are utilized to provide value to customers through services
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