BCS-ISEB
ITILF2011 · Question #460
What BEST defines IT service management?
The correct answer is C. The implementation and management of quality IT services that meet business needs. https://en.wikipedia.org/wiki/IT_service_management
Service management as a practice
Question
What BEST defines IT service management?
Options
- AAn organization supplying services to only external customers
- BThe customer of an IT service provider who defines and agrees the service targets
- CThe implementation and management of quality IT services that meet business needs
- DThe resources that are utilized to provide value to customers through services
How the community answered
(37 responses)- A11% (4)
- B5% (2)
- C70% (26)
- D14% (5)
Explanation
Topics
#IT service management#service definition#quality IT services#business needs
Community Discussion
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