PeopleCert
ITIL-F · Question #89
Which of these should a change model include? 1. The steps that should be taken to handle the change 2. Responsibilities; who should do what, including escalation 3. Timescales and thresholds for…
The correct answer is A. 1, 2 and 3 only. See the full explanation below for the reasoning.
Question
Which of these should a change model include? 1. The steps that should be taken to handle the change 2. Responsibilities; who should do what, including escalation 3. Timescales and thresholds for completion of the actions 4. Complaints procedures
Options
- A1, 2 and 3 only
- BAll of the above
- C1 and 3 only
- D2 and 4 only
How the community answered
(38 responses)- A82% (31)
- B5% (2)
- C11% (4)
- D3% (1)
Community Discussion
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