PeopleCert
ITIL-F · Question #56
Which of the following is the correct definition of an outcome?
The correct answer is B. The result of carrying out an activity, following a process or delivering an IT service. See the full explanation below for the reasoning.
Question
Which of the following is the correct definition of an outcome?
Options
- AThe results specific to the clauses in a service level agreement (SLA)
- BThe result of carrying out an activity, following a process or delivering an IT service
- CAll the accumulated knowledge of the service provider
- DAll incidents reported to the service desk
How the community answered
(38 responses)- A8% (3)
- B79% (30)
- C11% (4)
- D3% (1)
Community Discussion
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