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ITIL-F · Question #52
In which document would you expect to see an overview of actual service achievements against targets?
The correct answer is D. SLA monitoring chart(SLAM). See the full explanation below for the reasoning.
Question
In which document would you expect to see an overview of actual service achievements against targets?
Options
- AOperational level agreement(OLA)
- BCapacity plan
- CService level agreement(SLA)
- DSLA monitoring chart(SLAM)
How the community answered
(41 responses)- A7% (3)
- B2% (1)
- C17% (7)
- D73% (30)
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