PeopleCert
ITIL-F · Question #496
Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?
The correct answer is A. Service and process improvement. See the full explanation below for the reasoning.
Question
Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?
Options
- AService and process improvement
- BBaseline assessments
- CPolicy and governance review
- DMeasurable targets
How the community answered
(35 responses)- A77% (27)
- B6% (2)
- C3% (1)
- D14% (5)
Community Discussion
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