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ITIL-F · Question #495

What BEST describes the customers and users of an IT service provider?

The correct answer is A. Customers buy IT services; users use IT services. See the full explanation below for the reasoning.

Question

What BEST describes the customers and users of an IT service provider?

Options

  • ACustomers buy IT services; users use IT services
  • BCustomers design IT services; users test IT services
  • CCustomers sell IT services; users improve IT services
  • DCustomers agree the service levels; users buy IT services

How the community answered

(37 responses)
  • A
    78% (29)
  • B
    3% (1)
  • C
    5% (2)
  • D
    14% (5)

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