Which is a reason why incident management interfaces with service level management?

Question

Options

• ATo ensure that problem records are circulated to all customers
• BTo ensure that the status of faulty configuration items (CI) is recorded
• CTo ensure that incident resolution times are aligned with business needs
• DTo ensure that incident workarounds are acceptable to the customers

• A
  15% (5)
• B
  3% (1)
• C
  76% (26)
• D
  6% (2)

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