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ITIL-F · Question #486
Which of the following is an example of proactive problem management?
The correct answer is B. Analysis of an incident by a technical support group which revels that an underlying problem. See the full explanation below for the reasoning.
Question
Which of the following is an example of proactive problem management?
Options
- AAutomated detection of an infrastructure or application fault, using event/alert tools automatically
- BAnalysis of an incident by a technical support group which revels that an underlying problem
- CSuspicion or detection of a cause of one or more incidents by the service desk
- DTrending of historical incident records to identify one or more underlying causes
How the community answered
(28 responses)- A4% (1)
- B71% (20)
- C7% (2)
- D18% (5)
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