PeopleCert
ITIL-F · Question #475
Which is the CORRECT list of the three levels of a multi-level service level agreement (SLA)?
The correct answer is B. Corporate, customer, service. See the full explanation below for the reasoning.
Question
Which is the CORRECT list of the three levels of a multi-level service level agreement (SLA)?
Options
- ATechnology, customer, user
- BCorporate, customer, service
- CCorporate, customer, technology
- DService, user, IT
How the community answered
(48 responses)- A6% (3)
- B83% (40)
- C2% (1)
- D8% (4)
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