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ITIL-F · Question #474

Which is an example of an internal customer?

The correct answer is B. The HR department whose payroll service is provided by their organization's IT department. See the full explanation below for the reasoning.

Question

Which is an example of an internal customer?

Options

  • AA customer who has a contract with an internet service provider for a broadband connection
  • BThe HR department whose payroll service is provided by their organization's IT department
  • CAn IT department that uses a network service obtained from a supplier
  • DA retail bank that outsources its infrastructure to a third-party supplier

How the community answered

(41 responses)
  • A
    5% (2)
  • B
    78% (32)
  • C
    2% (1)
  • D
    15% (6)

Community Discussion

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Full ITIL-F Practice