PeopleCert
ITIL-F · Question #377
Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?
The correct answer is A. Service Operation. See the full explanation below for the reasoning.
Question
Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?
Options
- AService Operation
- BCapacity Management
- CService Design
- DAvailability Management
How the community answered
(43 responses)- A70% (30)
- B19% (8)
- C5% (2)
- D7% (3)
Community Discussion
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