PeopleCert
ITIL-F · Question #351
The positive effect that customers perceive a service can have on their business outcomes is referred to as what?
The correct answer is A. The utility of a service. See the full explanation below for the reasoning.
Question
The positive effect that customers perceive a service can have on their business outcomes is referred to as what?
Options
- AThe utility of a service
- BThe warranty of a service
- CThe economic value of a service
- DReturn on investment
How the community answered
(52 responses)- A85% (44)
- B2% (1)
- C10% (5)
- D4% (2)
Community Discussion
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