PeopleCert
ITIL-F · Question #274
Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?
The correct answer is D. Extreme internal focus. See the full explanation below for the reasoning.
Question
Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?
Options
- AExtreme focus on cost
- BExtreme focus on responsiveness
- CVendor focused
- DExtreme internal focus
How the community answered
(19 responses)- A5% (1)
- B11% (2)
- C16% (3)
- D68% (13)
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