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ITIL-F · Question #217
ITIL-F Question #217: Real Exam Question with Answer & Explanation
The correct answer is B. The Process Owner. See the full explanation below for the reasoning.
Question
Who is responsible for ensuring that the Request Fulfilment process is being performed according to the agreed and documented process?
Options
- AThe IT Director
- BThe Process Owner
- CThe Service Owner
- DThe Customer
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