PeopleCert
ITIL-F · Question #216
ITIL-F Question #216: Real Exam Question with Answer & Explanation
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Question
Which of the following is NOT an objective of Continual Service Improvement?
Options
- AReview and analyze Service Level Achievement results
- BIdentify activities to improve the efficiency of service management processes
- CImprove the cost effectiveness of IT services without sacrificing customer satisfaction
- DConduct activities to deliver and manage services at agreed levels to business users
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