PeopleCert
ITIL-F · Question #188
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
The correct answer is D. Technology, process and service. See the full explanation below for the reasoning.
Question
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
Options
- AReturn on investment (ROI), value on investment (VOI), quality
- BStrategic, tactical and operational
- CCritical success factors (CSFs), key performance indicators (KPIs), activities
- DTechnology, process and service
How the community answered
(26 responses)- A12% (3)
- B4% (1)
- D85% (22)
Community Discussion
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