PeopleCert
ITIL-F · Question #164
Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
The correct answer is B. Problem management. See the full explanation below for the reasoning.
Question
Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
Options
- AService level management
- BProblem management
- CChange management
- DEvent management
How the community answered
(44 responses)- A9% (4)
- B70% (31)
- C2% (1)
- D18% (8)
Community Discussion
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