PeopleCert
ITIL-F · Question #162
ITIL-F Question #162: Real Exam Question with Answer & Explanation
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Question
Which statement BEST represents the guidance on incident logging?
Options
- AIncidents must only be logged if a resolution is not immediately available
- BOnly incidents reported to the service desk can be logged
- CAll incidents must be fully logged
- DThe service desk decide which incidents to log
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