Which one of the following is the CORRECT set of steps for the continual service improvement approach?

Question

Options

• ADevise a strategy; Design the solution;
• BWhere do we want to be?;
• CIdentify the required business outcomes;
• DWhat is the vision?; Where are we now?;

• A
  3% (1)
• B
  6% (2)
• C
  9% (3)
• D
  82% (27)

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