PeopleCert
ITIL-F · Question #155
Which of the following is NOT an objective of request fulfillment?
The correct answer is B. To update the service catalogue with services that may be requested through the service desk. See the full explanation below for the reasoning.
Question
Which of the following is NOT an objective of request fulfillment?
Options
- ATo provide information to users about what services are available and how to request them
- BTo update the service catalogue with services that may be requested through the service desk
- CTo provide a channel for users to request and receive standard services
- DTo source and deliver the components of standard services those have been requested
How the community answered
(33 responses)- A9% (3)
- B76% (25)
- C3% (1)
- D12% (4)
Community Discussion
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