Which of the following should be done when closing an incident? 1. Check the incident categorization and correct it if necessary 2. Check that the user is satisfied with the outcome

The correct answer is B. Both of the above. See the full explanation below for the reasoning.

Question

Which of the following should be done when closing an incident? 1. Check the incident categorization and correct it if necessary 2. Check that the user is satisfied with the outcome

Options

A1 only
BBoth of the above
C2 only
DNeither of the above

How the community answered

(61 responses)

A
2% (1)
B
82% (50)
C
11% (7)
D
5% (3)

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