PeopleCert
ITIL-F · Question #123
Which one of the following is the BEST description of a major incident?
The correct answer is D. An incident which has a high priority or a high impact on the business. See the full explanation below for the reasoning.
Question
Which one of the following is the BEST description of a major incident?
Options
- AAn incident which is so complex that it requires root cause analysis before a workaround can be found
- BAn incident which requires a large number of people to resolve
- CAn incident logged by a senior manager
- DAn incident which has a high priority or a high impact on the business
How the community answered
(43 responses)- A14% (6)
- B2% (1)
- C7% (3)
- D77% (33)
Community Discussion
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