Which is a reason why an organization should create competency profiles for each role?

Question

Options

• ATo plan the professional development of team members
• BTo ensure that IT specialists have pi-shaped skill profiles
• CTo ensure that technical skills are included in each profile
• DTo plan to fill all the mandatory ITIL roles

• A
  70% (16)
• B
  4% (1)
• C
  17% (4)
• D
  9% (2)

Explanation

Competency profiles map the skills, knowledge, and behaviors required for each role, making them a natural foundation for identifying gaps and planning targeted professional development for team members. Option B is wrong because pi-shaped profiles (deep expertise in two areas) represent one possible skill model, but competency profiles aren't defined to enforce any specific shape - that's a design choice, not the purpose. Option C is incorrect because competency profiles encompass all relevant skills (interpersonal, business, and managerial, not just technical), so mandating technical skills misrepresents their scope. Option D is a trap: ITIL 4 deliberately does not define mandatory roles - it defines practices and capabilities, leaving organizations to define their own structures, so there are no "mandatory ITIL roles" to fill.

Memory tip: Think "profiles → people development." The word competency is about capability growth - whenever you see it, connect it to learning, training, and career progression rather than org-chart compliance.

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