A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and…

Question

Options

• ARetained service integration
• BSingle provider
• CService guardian
• DService integration as a service

• A
  13% (5)
• B
  5% (2)
• C
  3% (1)
• D
  79% (31)

Explanation

Option D is correct because "Service Integration as a Service" (SIaaS) describes exactly this arrangement - an external managed service provider (MSP) takes on the service integrator role, managing suppliers, handling some delivery, and coordinating SIAM on behalf of the organization. The key indicator is that integration is outsourced to a third party.

Why the others are wrong:

• A (Retained service integration): Here the organization itself keeps the integration function in-house - the opposite of outsourcing it to an MSP.
• B (Single provider): One supplier provides all services and acts as integrator, eliminating the need to coordinate multiple suppliers.
• C (Service guardian): Not a recognized SIAM structural model - it's a distractor with authoritative-sounding language.

Memory tip: Think of "as a Service" as the giveaway - just like SaaS hands off software to a vendor, SIaaS hands off the service integrator role to an MSP. If a third party is doing the integrating, it's "as a Service."

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