ITIL-4-CDS · Question #2
Which is an example of a divisional organizational structure?
The correct answer is B. An organization which has a different business unit for each of its products. A divisional organizational structure groups the company into separate units based on products, services, markets, or geographic regions - each division operates somewhat independently. Option B is correct because having a distinct business unit for each product is the defining…
Question
Which is an example of a divisional organizational structure?
Options
- AAn organization which does not have a layered management structure
- BAn organization which has a different business unit for each of its products
- CAn organization which uses a grid of reporting relationships
- DAn organization which has arranged its teams in a hierarchical authority structure
How the community answered
(32 responses)- A3% (1)
- B81% (26)
- C6% (2)
- D9% (3)
Explanation
A divisional organizational structure groups the company into separate units based on products, services, markets, or geographic regions - each division operates somewhat independently. Option B is correct because having a distinct business unit for each product is the defining characteristic of this structure (e.g., a conglomerate with a division for automotive, another for healthcare, another for finance).
Why the distractors are wrong:
- A describes a flat organizational structure, which minimizes management layers.
- C describes a matrix structure, where employees report to both functional managers and project managers in a grid-like arrangement.
- D describes a hierarchical structure, which is about authority levels (chain of command), not how units are divided by product or market.
Memory tip: Think of the word division - like divisions of a company that each handle their own product line. If you can picture a company splitting itself into product-based "mini-companies," that's divisional.
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