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ITIL-4-CDS · Question #2

Which is an example of a divisional organizational structure?

The correct answer is B. An organization which has a different business unit for each of its products. A divisional organizational structure groups the company into separate units based on products, services, markets, or geographic regions - each division operates somewhat independently. Option B is correct because having a distinct business unit for each product is the defining…

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Question

Which is an example of a divisional organizational structure?

Options

  • AAn organization which does not have a layered management structure
  • BAn organization which has a different business unit for each of its products
  • CAn organization which uses a grid of reporting relationships
  • DAn organization which has arranged its teams in a hierarchical authority structure

How the community answered

(32 responses)
  • A
    3% (1)
  • B
    81% (26)
  • C
    6% (2)
  • D
    9% (3)

Explanation

A divisional organizational structure groups the company into separate units based on products, services, markets, or geographic regions - each division operates somewhat independently. Option B is correct because having a distinct business unit for each product is the defining characteristic of this structure (e.g., a conglomerate with a division for automotive, another for healthcare, another for finance).

Why the distractors are wrong:

  • A describes a flat organizational structure, which minimizes management layers.
  • C describes a matrix structure, where employees report to both functional managers and project managers in a grid-like arrangement.
  • D describes a hierarchical structure, which is about authority levels (chain of command), not how units are divided by product or market.

Memory tip: Think of the word division - like divisions of a company that each handle their own product line. If you can picture a company splitting itself into product-based "mini-companies," that's divisional.

Topics

#organizational structure#divisional structure#business units

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