You are the project manager on an information technology project on which you and the sponsor have already approved the scope. An information specialist on your team, after having lunch with a low ranking customer representative working with him on a software project, learns that a simple alteration in the display would be a great addition to the project. The information specialist installs the change with no negative effect on the project schedule and at no additional cost. What action should be taken?

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C. The information specialist should be told that his behavior was unacceptable, as it may have

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A. The information specialist should be recognized for exceeding customer expectations without

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B. The project manager should add an activity to the project management plan with no associated

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D. The project manager should create a change control form and have the customer approve the

You are the project manager on an information technology project on which you and the sponsor have already approved the scope. An information specialist on your team, after having lunch with a low…

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