BCS-ISEB
ISEB-ITILF · Question #49
ISEB-ITILF Question #49: Real Exam Question with Answer & Explanation
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Question
In which document would you expect to see an overview of actual service achievements against targets?
Options
- AOperational level agreement (OLA)
- BCapacity plan
- CService level agreement (SLA)
- DSLA monitoring chart (SLAM)
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