BCS-ISEB
ISEB-ITILF · Question #249
In terms of adding value to the business, which of the following describes Service Operation's contribution?
The correct answer is C. Service value is actually seen by customers. See the full explanation below for the reasoning.
Question
In terms of adding value to the business, which of the following describes Service Operation's contribution?
Options
- AThe cost of the service is designed, predicted and validated
- BService value is modelled
- CService value is actually seen by customers
- DMeasures for optimization are identified
How the community answered
(29 responses)- A14% (4)
- B7% (2)
- C76% (22)
- D3% (1)
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