BCS-ISEB
ISEB-ITILF · Question #235
Which of the following should be available to the Service Desk? 1. Known Error Data 2. Change Schedules 3. Service Knowledge Management System 4. The output from monitoring tools
The correct answer is D. All of the other alternatives apply. See the full explanation below for the reasoning.
Question
Which of the following should be available to the Service Desk? 1. Known Error Data 2. Change Schedules 3. Service Knowledge Management System 4. The output from monitoring tools
Options
- A1,2 and4 only
- B1,2 and 3 only
- C2,3 and 4 only
- DAll of the other alternatives apply.
How the community answered
(35 responses)- A3% (1)
- B17% (6)
- C9% (3)
- D71% (25)
Community Discussion
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