BCS-ISEB
ISEB-ITILF · Question #234
Which statement about Service Level Agreements (SLAs) is CORRECT?
The correct answer is A. The wording must be clear and concise to allow no room for ambiguity. See the full explanation below for the reasoning.
Question
Which statement about Service Level Agreements (SLAs) is CORRECT?
Options
- AThe wording must be clear and concise to allow no room for ambiguity
- BThey must contain legal wording because of their importance
- CThere should always be a separateSLA for each specific customer
- DChanges to theSLA can only be requested by the customer
How the community answered
(45 responses)- A71% (32)
- B9% (4)
- C18% (8)
- D2% (1)
Community Discussion
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