BCS-ISEB
ISEB-ITILF · Question #234
ISEB-ITILF Question #234: Real Exam Question with Answer & Explanation
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Question
Which statement about Service Level Agreements (SLAs) is CORRECT?
Options
- AThe wording must be clear and concise to allow no room for ambiguity
- BThey must contain legal wording because of their importance
- CThere should always be a separateSLA for each specific customer
- DChanges to theSLA can only be requested by the customer
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