BCS-ISEB
ISEB-ITILF · Question #228
What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
The correct answer is C. Technology, process and service. See the full explanation below for the reasoning.
Question
What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
Options
- ACritical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
- BStrategic, tactical and operational
- CTechnology, process and service
- DReturn On Investment (ROI), Value On Investment (VOI), quality
How the community answered
(68 responses)- A7% (5)
- B3% (2)
- C75% (51)
- D15% (10)
Community Discussion
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