BCS-ISEB
ISEB-ITILF · Question #228
ISEB-ITILF Question #228: Real Exam Question with Answer & Explanation
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Question
What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
Options
- ACritical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
- BStrategic, tactical and operational
- CTechnology, process and service
- DReturn On Investment (ROI), Value On Investment (VOI), quality
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