BCS-ISEB
ISEB-ITILF · Question #204
The BEST description of an incident is:
The correct answer is B. An unplanned interruption to service or a reduction in the quality of service. See the full explanation below for the reasoning.
Question
The BEST description of an incident is:
Options
- AAn unplanned disruption of service unless there is a backup to that service
- BAn unplanned interruption to service or a reduction in the quality of service
- CAny disruption to service whether planned or unplanned
- DAny disruption to service that is reported to the service desk, regardless of whether the service is
How the community answered
(56 responses)- A14% (8)
- B75% (42)
- C4% (2)
- D7% (4)
Community Discussion
No community discussion yet for this question.