BCS-ISEB
ISEB-ITILF · Question #122
Which statement BEST represents the guidance on incident logging?
The correct answer is C. All incidents must be fully logged. See the full explanation below for the reasoning.
Question
Which statement BEST represents the guidance on incident logging?
Options
- AIncidents must only be logged if a resolution is not immediately available
- BOnly incidents reported to the service desk can be logged
- CAll incidents must be fully logged
- DThe service desk decide which incidents to log
How the community answered
(62 responses)- A8% (5)
- B2% (1)
- C85% (53)
- D5% (3)
Community Discussion
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