BCS-ISEB
ISEB-ITILF · Question #102
ISEB-ITILF Question #102: Real Exam Question with Answer & Explanation
The correct answer is A. The SLA covers one service, for all the customers of that service. See the full explanation below for the reasoning.
Question
Which of the following is the BEST description of a service-based service level agreement (SLA)?
Options
- AThe SLA covers one service, for all the customers of that service
- BThe SLA covers an individual customer group for all services they use
- CAn SLA that covers all customers for all services
- DAn SLA for a service with no customers
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