Which of the following can be used to minimize employees' resentment of controls?

Question

Options

• AMaking sure employees are exempt from participating in control creation
• BImplementing controls without lengthy explanations of their purpose
• CDeveloping general constricting controls rather than detailed ones
• DNot using controls to achieve goals

• A
  16% (5)
• B
  6% (2)
• C
  74% (23)
• D
  3% (1)

Explanation

Developing general (broad) controls rather than overly detailed, prescriptive ones minimizes resentment because employees retain more autonomy and discretion in how they work - micromanagement through hyper-specific rules feels oppressive and breeds pushback. Option A is wrong because involving employees in control creation is actually a best practice for reducing resentment; exempting them does the opposite by removing their voice. Option B is wrong because explaining the purpose of controls helps employees understand and accept them - unexplained controls feel arbitrary and trigger distrust. Option D is wrong because abandoning controls entirely defeats organizational governance; the goal is to design controls well, not eliminate them.

Memory tip: Think of it as the "micromanagement principle" - the more granular and restrictive a control, the more it signals distrust to employees. General = latitude = less resentment. If you see a choice between broad/flexible and narrow/detailed controls on an exam, broad wins for morale.

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