HP
HP2-H33 · Question #27
A customer is nearing the expiration of their existing service engagement. When asked about a renewal, they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A…
The correct answer is C. Purchasing an extended warranty. See the full explanation below for the reasoning.
Question
A customer is nearing the expiration of their existing service engagement. When asked about a renewal, they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?
Options
- AUpgrading with HP Contract
- BHP Post-Warranty Care Pack
- CPurchasing an extended warranty
- DHardware Refresh
How the community answered
(58 responses)- A10% (6)
- B2% (1)
- C84% (49)
- D3% (2)
Community Discussion
No community discussion yet for this question.