HP2-H27 Exam Questions

Which disclosure level is specified in EF0012J according to the support communication code for indicating audiences?

Which statement is true about HP products that carry a global warranty?

What must you remember when servicing the flush glass displays on an HP notebook?

What is important to remember when troubleshooting HP notebooks that support Smart AC adapters?

Where should you look for warnings and instructions regarding safety precautions when servicing HP products?

What should you remember about running disk defragmenter on an operating system that is running slow but has fully functional hard drives as verified by one of HPs hard drive diagn...

You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade. What should you do before performing the upgrade?

What happens to systems that use the non-UEFI based HP BIOS when the Real-Time Clock (RTC) battery is replaced?

How do the automatic Power-On Self-Tests (POST) notify you of errors discovered during computer startup? (Select three.)

Which two Web sites provide information to locate replacement part numbers?

Which removable and replaceable wireless connectivity service modules are often found in HP products? (Select two.)

What is the correct order of steps in the HP six-step troubleshooting process?

Which statement best describes how the switchable graphics feature functions in HP notebooks?

Which troubleshooting technique is useful for issues in all of these areas: system memory, system software, and system lockup?

What is the correct way to back-up the BIOS on HP desktops and workstations?

Why should you identify the model and version of the computer before performing service?

Which software application for HP commercial notebooks helps customers tailor system functions to maximize notebook capabilities and meet their needs?

Why is an antistatic mat important for controlling electrostatic discharge? (Select two.)

What is a good reason to download and install the latest driver updates and software patches HP HP2-H27 Exam when servicing HP computers (remember to ask the customer before upgrad...

Which parts in HP notebooks are customer replaceable in the Customer Self Repair program? (Select two.)

Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?

How do you clear the system password on an HP notebook computer manufactured in 2009 or later? (Select two.)

Some HP business products provide additional USB power options. Which voltages and associated colors are correct for USB power provisioning?

PCIe cards have a maximum allowable power consumption of 25 Watts although some x16 slots support higher wattages. What is the best way to verify that the PCI slot supports the dev...

To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?

You have configured the SATA RAID controller to IDE Emulation mode to perform hard disk self- tests. What happens if you forget to configure the controller back to RAID mode before...

As of 2012, to which offline diagnostic tool did HP commercial desktops and workstations begin to transition?

Which statement is true about replacing system boards?

Which biometric security functions are included with HP commercial notebooks? (Select two.)

How do you protect yourself from electrical shock when servicing HP notebooks?

Which system components are tested during the POST process on HP commercial notebooks?

In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system boa...

How is thermal grease used when servicing HP computers?

How should you detach the antenna when servicing wireless networking components?

What are the support boundaries for troubleshooting network communication adapters on HP desktops?

What must the customer do to ensure recovery of encrypted data before replacing a system board that contains a Trusted Platform Module (TPM)?

A technician visiting a customer site finds spilled coffee on a malfunctioning HP notebook computer. The notebook has a standard warranty and requires new parts to complete the rep...

What must you do to make an HP business desktop operational when it has a boot block ROM and the BIOS flash fails?

A customer has purchased the HP EliteBook 8560w notebook because he needs to use the biometric features to secure his top secret data. What HP Protect Tools module should the custo...

You have installed an optional part in an HP notebook that has two years remaining on its original warranty. What is the length of the warranty on the optional part?

What should you do if your customer complains of a blurry display? (Select two.)

What is a Stock Keeping Unit (SKU)?

A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High- Definition Copy Control, on a computer, but is unable to view the protected media. What trou...

How does the Intel Smart Response Technology caching feature of Intel Rapid Storage Technology provide faster access to stored data?

What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

How can electrostatic discharge harm computer equipment?

Which critical BIOS functions must you perform when replacing the system board? (Select two.)

How should you tighten screws while servicing HP notebooks? HP HP2-H27 Exam

Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

You have run the ipconfig utility. What information generated by the utility would tell you that the computer IP address is assigned via DHCP?