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HP2-H27 · Question #17

Why should you identify the model and version of the computer before performing service?

The correct answer is D. The computer model is the only important information because each component has a replacement part. See the full explanation below for the reasoning.

Question

Why should you identify the model and version of the computer before performing service?

Options

  • AThe hardware might have changed between different versions of the same computer model.
  • BYou might find an updated service manual for the product you are servicing, which can only be determined
  • CThe model and version together can be decoded to show you exactly what shipped in the initial configuration
  • DThe computer model is the only important information because each component has a replacement part

How the community answered

(28 responses)
  • A
    11% (3)
  • B
    4% (1)
  • C
    4% (1)
  • D
    82% (23)

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