HP
HP2-B25 · Question #77
You have tested and verified that a problem with a printer has been resolved. What should you do prior to leaving the customer location?
The correct answer is A. Reiterate the steps taken to resolve the problem with the customer. See the full explanation below for the reasoning.
Question
You have tested and verified that a problem with a printer has been resolved. What should you do prior to leaving the customer location?
Options
- AReiterate the steps taken to resolve the problem with the customer.
- BNo further action is necessary.
- CUpdate the repair history in the configuration log.
- DMake sure the call is closed with HP dispatch.
How the community answered
(33 responses)- A82% (27)
- B9% (3)
- C3% (1)
- D6% (2)
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