HP
HP2-B25 · Question #76
Customer reports that his printer has been jamming repeatedly. While you are onsite, you are unable to duplicate the problem. What is the best way to determine the cause of the jam?
The correct answer is B. print an Event log. See the full explanation below for the reasoning.
Question
Customer reports that his printer has been jamming repeatedly. While you are onsite, you are unable to duplicate the problem. What is the best way to determine the cause of the jam?
Options
- Aprint a Configuration page
- Bprint an Event log
- Cprint a Supplies Status page
- Dprint an Exceptions sheet
How the community answered
(37 responses)- A8% (3)
- B84% (31)
- C5% (2)
- D3% (1)
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