A customer calls and reports receiving the message: 13.02.00 JAMS IN RIGHT DOOR. She does not see any paper in the paper path. What should you do first to help the customer clear the jam?

Question

Options

• AAsk the customer to open the right door to see if there is a paper jam.
• BAsk the customer if they have been using supported media in Tray 1.
• CDetermine if the product has a c-path or an s-path and repair the jam accordingly.
• DCheck the User Guide or Service Manual for information on clearing the jam.

• A
  4% (2)
• B
  5% (3)
• C
  15% (8)
• D
  76% (42)

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