HP
HP2-B25 · Question #75
HP2-B25 Question #75: Real Exam Question with Answer & Explanation
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Question
A customer calls and reports receiving the message: 13.02.00 JAMS IN RIGHT DOOR. She does not see any paper in the paper path. What should you do first to help the customer clear the jam?
Options
- AAsk the customer to open the right door to see if there is a paper jam.
- BAsk the customer if they have been using supported media in Tray 1.
- CDetermine if the product has a c-path or an s-path and repair the jam accordingly.
- DCheck the User Guide or Service Manual for information on clearing the jam.
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