HP
HP2-B25 · Question #74
You have completed a repair on a LaserJet printer. After testing and verifying the solution, you have determined that the issue is a result of the customer's implementation of the printer. What will…
The correct answer is B. Politely recommend changes in the printer's use or maintenance to the customer that may. See the full explanation below for the reasoning.
Question
You have completed a repair on a LaserJet printer. After testing and verifying the solution, you have determined that the issue is a result of the customer's implementation of the printer. What will your next step be?
Options
- AAdvise the customer that the service call will be billable.
- BPolitely recommend changes in the printer's use or maintenance to the customer that may
- CAdvise your sales department to contact the customer to resolve this situation.
- DProvide the customer with informational white papers explaining the issues.
How the community answered
(38 responses)- A3% (1)
- B76% (29)
- C5% (2)
- D16% (6)
Community Discussion
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