Which statement is true about who should conduct training for users of the new solution?

Question

Options

• AThe customer should provide training since they know which features users should be most
• BHP solutions are simple enough that people can teach themselves.
• CThe trainer should be an expert on the solution and should know how to implement the needed
• DYou should conduct the training, even if you are unfamiliar with all of the features of the

• A
  4% (1)
• B
  4% (1)
• C
  93% (26)

Explanation

Training effectiveness depends on the trainer's expertise - someone who deeply understands the solution can answer questions, address edge cases, and tailor instruction to real-world use, which is exactly what option C captures.

Why the distractors fail:

• A is wrong because customers knowing which features to prioritize doesn't qualify them to train others - knowing what matters isn't the same as knowing how to teach it effectively.
• B is wrong because solution complexity is irrelevant to the principle; even simple tools benefit from expert-led training, and assuming self-teaching suffices is overconfident.
• D is wrong because conducting training while unfamiliar with the solution is counterproductive - gaps in trainer knowledge undermine credibility and leave user questions unanswered.

Memory tip: Think of the trainer as a subject-matter expert (SME), not just a presenter. The keyword in C is "expert on the solution" - pair that with knowing how to implement it, and you have someone who can handle both theory and practice. If you see any answer suggesting training can succeed without deep knowledge, eliminate it.

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