FCSS_NST_SE-7.6 · Question #7790
View the exhibit: Given the output showing a real-time debug, which statement describes why the update is failing?
The correct answer is C. FortiGate is unable to establish a TCP connection with FDS. Option C is correct because the real-time debug output shows FortiGate attempting to reach the FortiGuard Distribution Server (FDS) but failing at the TCP connection stage - the three-way handshake never completes. Without that TCP session, no update data can be transferred…
Question
Options
- AThe update should be using port 53 or port 8888, instead of port 443.
- BThe administrator should use the execute update-wf command instead.
- CFortiGate is unable to establish a TCP connection with FDS.
- DFortiGate is unable to resolve the required FQDN (service.fortiguard.net) for antivirus and IPS
How the community answered
(40 responses)- A8% (3)
- B5% (2)
- C75% (30)
- D13% (5)
Explanation
Option C is correct because the real-time debug output shows FortiGate attempting to reach the FortiGuard Distribution Server (FDS) but failing at the TCP connection stage - the three-way handshake never completes. Without that TCP session, no update data can be transferred, regardless of what is being updated.
Why the other options are wrong:
- A is incorrect because port 443 is a valid and commonly used port for FortiGuard updates (alongside 8888 and 53 as fallbacks). The debug failure is at the connection level, not a port mismatch.
- B is incorrect because
execute update-wfis for Web Filtering updates specifically; swapping commands wouldn't fix an underlying connectivity failure visible in the debug. - D is incorrect because DNS resolution (FQDN lookup) occurs before the TCP connection attempt. If DNS had failed, the debug would show a name resolution error - not a TCP establishment failure.
Memory tip: Think of the sequence: DNS → TCP → Data. The debug pinpoints where the failure occurs. If FortiGate resolved the FQDN but still can't connect, the breakdown is at the TCP layer - likely a firewall rule, routing issue, or the FDS being unreachable from that interface.
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