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FCSS_NST_SE-7.6 · Question #7790

View the exhibit: Given the output showing a real-time debug, which statement describes why the update is failing?

The correct answer is C. FortiGate is unable to establish a TCP connection with FDS. Option C is correct because the real-time debug output shows FortiGate attempting to reach the FortiGuard Distribution Server (FDS) but failing at the TCP connection stage - the three-way handshake never completes. Without that TCP session, no update data can be transferred…

Analyze and Troubleshoot FortiGate Operation

Question

View the exhibit: Given the output showing a real-time debug, which statement describes why the update is failing?

Options

  • AThe update should be using port 53 or port 8888, instead of port 443.
  • BThe administrator should use the execute update-wf command instead.
  • CFortiGate is unable to establish a TCP connection with FDS.
  • DFortiGate is unable to resolve the required FQDN (service.fortiguard.net) for antivirus and IPS

How the community answered

(40 responses)
  • A
    8% (3)
  • B
    5% (2)
  • C
    75% (30)
  • D
    13% (5)

Explanation

Option C is correct because the real-time debug output shows FortiGate attempting to reach the FortiGuard Distribution Server (FDS) but failing at the TCP connection stage - the three-way handshake never completes. Without that TCP session, no update data can be transferred, regardless of what is being updated.

Why the other options are wrong:

  • A is incorrect because port 443 is a valid and commonly used port for FortiGuard updates (alongside 8888 and 53 as fallbacks). The debug failure is at the connection level, not a port mismatch.
  • B is incorrect because execute update-wf is for Web Filtering updates specifically; swapping commands wouldn't fix an underlying connectivity failure visible in the debug.
  • D is incorrect because DNS resolution (FQDN lookup) occurs before the TCP connection attempt. If DNS had failed, the debug would show a name resolution error - not a TCP establishment failure.

Memory tip: Think of the sequence: DNS → TCP → Data. The debug pinpoints where the failure occurs. If FortiGate resolved the FQDN but still can't connect, the breakdown is at the TCP layer - likely a firewall rule, routing issue, or the FDS being unreachable from that interface.

Topics

#FortiGuard update#TCP connection failure#FDS connectivity#real-time debug

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