A technician is investigating the who, what, when, where, and why of an issue. Which of the following steps of the troubleshooting methodology is the technician currently at?

The correct answer is C. Researching the issue. When a technician is investigating the who, what, when, where, and why of an issue, they are at the step of researching the issue. This involves gathering all relevant information about the problem to ensure that the subsequent steps in the troubleshooting methodology are informe

IT Concepts and Terminology

Question

Options

AIdentifying the problem
BEstablishing a plan of action to resolve the issue
CResearching the issue
DTesting the theory to determine the cause

How the community answered

(20 responses)

B
5% (1)
C
90% (18)
D
5% (1)

Explanation

When a technician is investigating the who, what, when, where, and why of an issue, they are at the step of researching the issue. This involves gathering all relevant information about the problem to ensure that the subsequent steps in the troubleshooting methodology are informed

Topics

#Troubleshooting methodology#Problem investigation#Research

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